Deleted a login on iOS, change not reflected in desktop (Mac)

gburleigh
gburleigh
Community Member
edited April 2014 in iOS

Already tried:

  • Updating to latest versions
  • Restart sync on both
  • Reconnect dropbox sync
  • Reboot phone and Mac



    Please advise next troubleshooting steps.

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @gburleigh‌

    I'm sorry to hear you're having trouble here! I'm glad you've done some basic troubleshooting, so I've got a few basic things that we want to check regarding Dropbox first, before we get into the serious troubleshooting:

    • Please ensure that Dropbox is installed and running on your computer
    • Check that you are logged in with the same account on all computers and devices
    • Confirm that Dropbox sync is selected in 1Password > Preferences > Sync on your Mac
    • Confirm that Dropbox is selected in Settings > Sync on your iOS device

    If all of those items check out, let's run a test and see where things are getting tripped up:

    • Create a test entry on your Mac ("Test, Mac") and add some data
    • Create a test entry on your iOS device ("Test, iOS") and add some data
    • Does 'test for Mac' show up on your iOS device?
    • Does 'test for iOS' show up on your Mac?
    • Log in to the Dropbox website and click on the 1Password.html file inside your 1Password.agilekeychain folder
    • Enter your Master Password
    • Do either or both of your test entries show up in your database here?

    Please let me know the results of this little experiment - once we have a better idea of where things are going sideways, we should be able to get this straightened out simply for you :)

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