Sync with new phone

LucyCB

Am running 1PW4.1 on my mac and syncing with dropbox to my iphone. Have just upgraded my iphone to a 5s and now am getting the error message 'no sync source was found for profile' so 1PW is not syncing with my phone. Any ideas? Thanks.

Megan

Hi @LucyCB,

I'm so sorry to hear that you're having trouble getting 1Password synced up. First of all, I'd like you to check for updates on your Mac - 1Password 4.3 was recently released and it comes with a lot of great fixes (and some shiny new features too!)

Now, let's reset sync to give things a fresh start:

• On your iOS devices, open 1Password 4 for iOS, tap Settings > Sync > Sync Service and choose 'Disable Sync’.

• On the Mac, open 1Password 4 for Mac, and click the 1Password menu, then Preferences. Click Sync, and click Change syncing.

• Check the box to remove the data from Dropbox and confirm that you want to disable sync.

• Restart the Mac and iOS devices.

• Check your Dropbox folder and delete any other 1Password folders or files that the remove data checkbox did not take care of.

• On the Mac, go back to the Sync preferences, and click Dropbox. Click Choose vault, then navigate to your Dropbox folder and select Open. This will regenerate a 1Password folder in Dropbox, and that will contain a new 1Password.agilekeychain file.

• Allow Dropbox to fully sync.

• Go back into the iOS app and re-enable Dropbox sync (by following these directions). That should get everything on the same page for sure.

LucyCB

Thanks, all now working fine and syncing with everything.

MrRooni

Glad to hear it, Lucy!