Mac App Store v.4.4 new install will not set up

gobearsnfl
gobearsnfl
Community Member
in Mac

New install. When launching 1Password and "Let's Get Started" the screen goes blank and window goes away. All options in menu grayed out. Cannot create new or restore vault.

OSX 10.9.2

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Is it possible it's a corrupt or incomplete download? If so try re-downloading and re-installing.

    Stephen

  • MikeT
    MikeT
    edited May 2014

    Hi @Gobearnfl,

    When you say this is a new install, do you mean you've never installed 1Password on this Mac before?

    Have you try rebooting first? It might help with these type of install issues. Stephen's suggestion would help as well.

  • sparkrussell
    sparkrussell
    Community Member

    I did a fresh install of OS X Mavericks. Went to the App store and redownloaded 1Password 4.4. I have the exact same symptoms as described. Can't find a way to actually use the software. Please advise.

  • sparkrussell
    sparkrussell
    Community Member

    I am on OSX 10.9.3

  • Jasper
    Jasper

    Hi @sparkrussell,

    Please email us a Diagnostics Report from your Mac, along with a link to this discussion, to: support+forum@agilebits.com

    It would also be helpful if you can include a screenshot displaying the trouble your are experiencing. Thanks in advance!

This discussion has been closed.