Failure to open since upgrade [resolved by running app from /Applications instead of Dropbox folder]

Steven_Wagner

I upgraded to version 4.4 yesterday and it seemed to work fine. Today, however, I can not get 1 Password to open on my Mac. I have sent crash reports to AgileBits and Apple. I have rebooted by computer to no avail.

Steven_Wagner

Now it will open occasionally, although most of the time it crashes immediately.

Steven_Wagner

Suddenly started working for no apparent reason. This is not the first time I have had problems after an upgrade. What can I do in the future to prevent them?

Steven_Wagner

Stopped working again!! Please help, this is driving me crazy.

Megan

Hi @Steven_Wagner‌

I would like to apologize for the delay in responding to you here but we experienced a surge in support requests recently. We're doing the best we can to get back to our usual speedy replies as soon as possible.

I'd like to take a closer look at your system to determine where things are going wonky. I know you've been sending the crash reports (and thank you for that!), now I've got a bit more detailed report I'm going to ask you to generate. Could you please send us a Diagnostics Report?

http://learn2.agilebits.com/1Password4/diagnostic-report.html

Then attach the entire file to an email to us: support+forum@ agilebits .com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

A short note here once you've sent the Report in will help us to keep an eye out for it. :)

Once we see the report we should be able to better assist you. Thanks in advance!

jfornelli

Not looking to hijack the therad but I'm having the same problem. I haven't gotten 1Password to open since updating it yesterday afternoon. It keeps telling me it failed connect to 1Password Mini. Please restart 1Password and if that doesn't help, contact AgileBits support.

Meek

Hi @jfornelli‌,

I'm sorry to hear that you are also experiencing this problem. Please also send us a Diagnostics Report as Megan asked in post #5 and we will take a look.

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Steven_Wagner

I have sent the Diagnostics Report as requested. I was unable to do so before now as I was out of town without my laptop.

sjk

Hi @Steven_Wagner,

We've received your email with the Diagnostic Report - thanks for sending it in! Someone from our support team will respond to you as soon as possible to help resolve this problem with opening 1Password.

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