1Password is damaged

twestberg
twestberg
Community Member
in Mac

After getting an automatic update this morning every time I try to open 1Password I get the dialog box: “1Password” is damaged and can’t be opened. Delete “1Password” and download it again from the App Store.

I have deleted the app (and its App Store Cache folder) 3 times now, re-downloading from the App store with the same result.

I have both double-clicked and used the "Open" menu item on the app with the same result.

iMac with 16GB memory, Software OS X 10.9.2 (13C1021)

Comments

  • Meek
    Meek

    Hi @twestberg,

    I am sorry to hear about the trouble with 1Password! Lets figure out whats going on.

    Could you please send us a Diagnostics Report?

    http://learn2.agilebits.com/1Password4/diagnostic-report.html

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :grinning:

    Once we see the report we should be able to better assist you. Thanks in advance!

This discussion has been closed.