1password won't open after migrating to new computer

jperegrino
jperegrino
Community Member
in Mac

Hi, I migrated my files to a new computer using a TimeMachine backup. When I started 1password it did this:

  • asked for my key phrase
  • froze, had to force-quit
  • open the application again
  • doesn't ask for key phrase, but shows an open window with no entries
  • spinning beachball, have to force-quit to close application.

However during all of this the 1password-mini works.

-James

Comments

  • jperegrino
    jperegrino
    Community Member

    I think I fixed it. I had another app that was experiencing similar behavior and so I looked at the console message and saw a lot of things complaining about "unable to obtain path to root container". I googled it and saw that if you delete specific ~/Library/Container/ directories it fixes the problem. I deleted all the ones it complained about and it works.

    I don't recommend anyone try this. I have no idea the importance of the ~/Library/Container/* files. I only did this because I was migrating to a new machine and had a current backup and therefore nothing to lose.

    -James

  • Megan
    Megan
    1Password Alumni

    Hi James ( @jperegrino‌ )

    Thanks for letting us know that you got things all sorted out! I'm sorry to hear that you had some trouble migrating to your new machine, but I'm glad that you managed to get it up and running. You're right - deleting Library container files is not what we would have started with for troubleshooting. ;)

    If you run into any further snags, please do let us know, we'd be happy to help!

This discussion has been closed.