Issue: 1P Prompts for Login Creation After Manually Entering Hidden Login

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tatchley
tatchley
Community Member
in Mac

After I manually entered login info on a website for a login which I keep hidden in 1Password Mini, 1Password prompted me to create a new login. This shouldn't be happening, obviously, because I already have that login saved. Please correct this.

It does, however, work without any hiccups when autofilling from the Main Window.

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  • Megan
    Megan
    1Password Alumni
    edited May 2014
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    Hi @tatchley‌

    I'm sorry for the trouble here! Do you recall if 1Password was locked when you manually entered this Login information? If 1Password is locked, it cannot detect that you already have a Login saved. I've done some testing here, and 1Password will prompt me to unlock and save a new Login if it is locked when I enter my Login details, but if 1Password is open, I get no prompt.

    Please do let me know if you're seeing something different!

    If you would like to ensure that 1Password never asks you about this website, you can add it to the exceptions list in Preferences > Browser, below 'Automatically ask to Save new Logins'.

    I hope this helps, but we're here if you have any further questions :)

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