Problem w/ merging previous iCloud Sync.

troyb
troyb
Community Member
in Mac

Hello there, I had to remove the software from my Mac and reinstall from the App Store. But I seemed to forget my Master Password. What I then did was create a new vault. Now, when trying to set up the syncing via iCloud, I was promoted that previous data was found and if I wanted to merge, but I'm clicking the "Start Syncing" button and nothing is happening. The only other option is to cancel but, if the merge sync does not work, I cannot use iCloud for syncing all.

I tired to uncheck Documents and Data in iCloud preferences to refresh but the issue persists.

Has anyone else encountered this? 1Password Support, is there any info you can give to help me proceed with iCloud syncing.

Comments

  • Jasper
    Jasper
    edited May 2014

    Hi @troyb,

    Let's try resetting iCloud sync. As long as all of your data is currently present in 1Password 4 for Mac, please follow these steps:

    • On your iOS devices (if you have any), open 1Password 4 for iOS, tap Settings > Sync > Sync Service, then Disable Sync.

    • On your Mac(s), open 1Password 4 for Mac, and click 1Password in the menu bar, then Preferences. Go the the Sync tab, and then click Change syncing.

      • Check the box to remove the data from iCloud and confirm that you want to disable sync.

    • Restart all your devices.

    • On your Mac, go back to the Sync preferences, and enable iCloud sync.

      • Wait a few minutes to give iCloud time to run the initial sync to all devices.

    • Go back to any other Macs or iOS devices app and re-enable iCloud sync.

    Please let me know if that helps! :)

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