ag database error

markmark9000
markmark9000
Community Member
in Mac

Hello,

Issue 1: I started running into issues last night when I tried transferring 1 password data from old macbook pro (running 1P3) to new macbook air (running 1P4). I'm using dropbox to sync and getting an error when trying to import data from dropbox file (see screenshot).

Issue 2: I restarted both computers and am now not able to login to the old macbook pro - 1P3. It was working fine previously but now can't login at all..screenshot also attached.

Please help

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @markmark9000‌

    I'm sorry to hear you're having trouble here! Could you please send us a Diagnostics Report?

    http://learn2.agilebits.com/1Password4/diagnostic-report.html

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

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