Safari/Chrome Extension Not using correct password

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brombacher
brombacher
Community Member
in Mac

Hope I'm not starting a new thread here when there is already one running but I recently changed a password for one of my accounts and when I use the extension in Safari my account tells me the password is not correct. However, when I go directly into 1Password and copy the new password it works. I've closed and reopened Safari thinking that would solve the problem but alas it does not. Any suggestions?

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  • Megan
    Megan
    1Password Alumni
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    Hi @brombacher‌

    I'd like to take a closer look at your system to figure out just what's going on here. Could you please send us a Diagnostics Report?

    http://learn2.agilebits.com/1Password4/diagnostic-report.html

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

  • brombacher
    brombacher
    Community Member
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    Megan,

    I just sent you the diagnostic report. Thanks so much for the quick response.

  • Megan
    Megan
    1Password Alumni
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    Hi @brombacher‌

    We've received your Diagnostic Report - thanks for sending it in! Someone from the support team will get back to you as soon as possible with some details.

    .

This discussion has been closed.