1PW updated, now won't run

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Bongoboy02
Bongoboy02
Community Member
in Mac

This morning 1Password asked to update, just like it's done a hundred times before. This time, upon completing the update, I got an error stating that "1Password failed to connect to 1Password Mini - Please restart 1Password". Restarting has no effect. I have to force quit just to get out of the program and I'm locked out of everything...including my 1Password support password...fun. Any help?

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  • Megan
    Megan
    1Password Alumni
    Options

    Hi @Bongoboy02‌,

    I'm so sorry to hear you're having trouble here. Let's try this:

    • Open 1Password.
    • Click the 1Password menu, hold down the Control key, and select Quit 1Password and 1Password mini.
    • Drag the 1Password application to the Trash (please note your data is stored in a different location - this will not delete your data)
    • Empty the Trash
    • Restart the Mac
    • Download a fresh copy of 1Password either from the Mac App Store or our downloads page

    This should get everything working smoothly for you, but we're here if you have any further questions!

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