Unable to connect to 1password

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pharmerliu
pharmerliu
Community Member
in Mac

When i enter my password into 1password to login it fails to connect. It keeps counting and ultimately times out.

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  • Jasper
    Jasper
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    Hi @pharmerliu,

    Could you please give this fix a try:

    • Open your Applications folder
    • Locate the 1Password 4.app in the list

    • Drag it to the trash can.

      • Please don't use any uninstaller applications, these may remove more than just the application, such as your data. We do not recommend that. We only want to remove the application, none of the extra items.

    • After dragging it to the trash, please empty your trash, then reboot your computer.

    • After the reboot, please download a fresh copy of 1Password 4 from here: https://agilebits.com/downloads
      • Once downloaded, unzip if necessary and drag it to the Applications folder. Then double click to run it.
      • Or, if you use the Mac App Store version, re-download 1Password from the Mac App Store purchased page.

    If that doesn't work, please email us a Diagnostics Report from your Mac, along with a link to this discussion, to: support+forum@agilebits.com

This discussion has been closed.