1Password not syncing nor being able to open a vault.

dnnkpp
dnnkpp
Community Member
edited May 2014 in Mac

I have 1Password for Mac (ver 4.4) on my iMac, and on my MacBook Pro (also ver 4.4). Both were purchased from the App Store. Both were set to iCloud sync.
1PW was out of sync on my MBPro. When trying to manually sync the sync went endlessly and nothing synced. I stopped the sync and then tried to sync to iCloud again. 1PW said there was an 1PW sync there, it still went on endlessly.
I tried to reset my 1PW as per instructions given on AgileBits support. When I started 1PW again, it wouldn't open up any vault.
I then deleted all files and folders related to 1PW and the app. I downloaded a new copy from the AppStore. Still the primary vault would not open. I brought a backup from my iMac on a flash drive and tried to restore from the file. It wouldn't perform a restore.
Attached is a snapshot of my 1PW showing 1Password menu showing the disabled vault menu items.

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @dnnkpp‌

    I'm so sorry to hear you're having such trouble with 1Password right now. I'd like to take a closer look at your system to see just what's going on here. Could you please send us a Diagnostics Report?

    http://learn2.agilebits.com/1Password4/diagnostic-report.html

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

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