won’t accept my master password
I have entered my master password numerous times, and every time it tries to authenticate, it says “Please try again.” I KNOW I’m using the correct password, so why can’t I open the app? I sync from my Mac to the iPhone using Dropbox, but have never been able to use 1PW on the iPhone due to this problem. Thanks.
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Hi @TigerMO,
Do you have any special or accented characters in your Master Password? We strongly recommend using only ASCII characters in your Master Password at this time. If you are able to log in to your keychain on your Mac, and all your data is correct there, we can simply reinstall the iOS app to ensure that 1Password 4 for iOS is looking at the correct keychain in Dropbox.
Please confirm that all your data is up to date on your Mac (and if you have multiple vaults enabled on Mac) and we'll go from there!
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I tried all 3 password 4s that I had written down, none are being accepted
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For your privacy and security, your master password is known only by you. We cannot reset it for you and you cannot change it without entering the old one. There is also no "back door" to access your data without the master password. If there were, that would be a security hole that criminals could exploit to steal your information.
If you think you know what the password is, but it is not being accepted, please see the tips in this guide:
http://learn2.agilebits.com/1Password4/iOS/Tutorials/ios-forgot-mp.html
Please try each tip, for we have found them to be the most common causes of this problem. If you cannot remember the password, you will need to restore from a backup or start over. Both of these steps are documented in the guide.
If you've really never stored anything in your 1Password data file then starting over is really easy -- but you'll want to make sure and provide a good "password hint" so you don't forget the master password again.
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