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PurpleBoots
PurpleBoots
Community Member

This error message appeared today immediately after a software update on my MacBook. I did notice that part of the update was for Safari, but didn't pay attention. When the update completed, I launched a page to log into directly from 1Password and met this error message for the first time. I shut both programmes and relaunched, to no avail, and then rebooted, with the same result. No matter which login I launch, this message appears. I looked at the the troubleshooting guide linked to from the error message, and nothing on that is relevant. Has anyone else had this problem since the software update and know how to solve it?

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  • PurpleBoots
    PurpleBoots
    Community Member
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    Resolved - I hadn't noticed the other thread with this same problem. Resolution - uninstall Sophos, download latest installer and run update, then reboot. Problem solved for me.

  • Megan
    Megan
    1Password Alumni
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    Hi @PurpleBoots‌,

    Thanks so much for letting us know that you're all sorted out! I do apologize for the trouble here - I know it's a frustrating issue. :)

    We're here if you have any further questions!

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