Reinstall 1Password on ipad?

MercerDr
MercerDr
Community Member
in iOS

I have 1Password installed on my iphone, ipad, and MacBook Pro. It's working fine on my Mac and iphone. However, I am having trouble getting my Master Password to work with the ipad version. I tried uninstalling it from my ipad and reopening it but it isstill asking for my Master Password (which is wrong). I'm guessing that I need to somehow completely uninstall it from my ipad and then reinstall. But, I don't know how? Any suggestions??? Thanks! (All of my data is backed up and ready to synch)

Comments

  • hawkmoth
    hawkmoth
    Community Member

    Are you syncing your data via Dropbox or iCloud? If so...

    If you delete 1Password on your iPad, you will be advised that you will also delete all data. Agree to do that, restart your iPad, and then download a fresh copy from the App Store to your iPad. When you first open it, you should be asked if you have used 1Password before or are a new user. Answer that you have used it before. The next screen will offer you the options for syncing. Pick the one you use, and it should go find the data from the Dropbox or iCloud. Your password should be the same as the one you use now on your other devices.

    If you are using WiFi sync, I'm not sure how this advice applies, since I've never tried that.

  • Megan
    Megan
    1Password Alumni

    Hi @MercerDr‌

    To start fresh on your iPad, please try this:

    • Tap & hold on the 1Password icon on the home screen. It will begin to move slightly, and an x will appear on the corner.
    • Tap the x on 1Password, and confirm the deletion.
    • Press the Home button to stop the other apps on your screen from moving.
    • Delete the Data on iCloud (if it exists): http://learn.agilebits.com/1Password4/iOS/Tutorials/ios-reset-data.html

    (Please note that deleting the 1Password data in Documents and Data is removing only the sync data from the device, and has no effect on any 1Password data stored in iCloud.)

    • Restart your iOS device
    • Now, visit the App Store on your device, and tap the Purchased section (on iPhone, Purchased is nested within Updates).

    • Find 1Password in your purchase history and tap the cloud icon to re-download, free of charge.

    • When you open 1Password 4 for the first time, select "I've Used 1Password Before" and sync via iCloud or Dropbox.

  • MercerDr
    MercerDr
    Community Member

    Success! Thanks for the fast response!!

  • Jasper
    Jasper

    On behalf of Megan, you're welcome. Please let us know if you have any other questions! :)

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