1Password Mini No Longer Recognizes Safari Extension & Safari Code Signature Issue [moved to email]

cop364

Hello! 1Password Mini no longer recognizes that I have the Safari Extension installed. That is, when I click on 1Password Mini it is asking me to install the extension when I have already done so multiple times. Now, when I hit my Fill Login Keyboard Shortcut keys, nothing happens. Also, whether this is related or not I'm having Safari Code Signature issue and had to uncheck "Verify Browser Code Signature" in Preferences for my passwords to continue to submit manually.

What I Have: 1Password 4.4 (Agile Web Store), Safari 7.0.4, OS X 10.9.3

What I've Done: Deleted Anti-Malware Software (Sophos), Deleted and Re-Installed 1Password, Deleted and Reinstalled the Extension, Read all knowledge base articles that could relate.

Thoughts? Solutions? Thanks!

Megan

Hi @cop364,

I'm sorry to hear that you're having trouble with 1Password right now. We've heard from a few users who have had trouble with the extension after the most recent OS update, but in almost all cases ** re-Configuring Sophos** seems to get things working again.

Could you tell me, in the midst of all your reinstalling ... did you re-start your computer at all? This can often give things a fresh start and get them behaving properly.

If you have restarted your computer and are still seeing this problem, we'll need to take a closer look at your system here to determine where things are getting tangled up. Could you please send us a Diagnostics Report?

http://learn2.agilebits.com/1Password4/diagnostic-report.html

Then attach the entire file to an email to us: support+forum@ agilebits .com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

A short note here once you've sent the Report in will help us to keep an eye out for it. :)

Once we see the report we should be able to better assist you. Thanks in advance!

cop364

Megan:

Diagnostics Report sent.

Thanks so much for the quick follow up!

Megan

Hi @cop364‌

We've received your Diagnostic Report - thanks for sending it in! Someone from the support team will get back to you as soon as possible with some details.

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