MAC UserID got moved and no passwords anymore

Klaus Kresnik
Klaus Kresnik
Community Member
edited May 2014 in Mac

Hi,

IT had to change my MAC UserID and all my old data got moved to the new UserID.
When I open now 1Password4 its empty and I have to import my old passwords.
Where was the file stored or how can I link it?
I hope that the password's are now not lost.

Thanks,
Klaus

Comments

  • Megan
    Megan
    1Password Alumni

    Hi Klaus ( @kgk ),

    I'm sorry to hear that you're having trouble locating your data right now. We'll need to take a closer look at your system here to determine where things are getting tangled up. Could you please send us a Diagnostics Report?

    http://learn2.agilebits.com/1Password4/diagnostic-report.html

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

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