Imported items categorically DO NOT sync. [moved to private email]

Glooware

Hi ,

I'm using a MacBook Pro Retina running Mavericks. My mobile device is an iPhone 5 running iOS 7.1. After experiencing syncing issues with iCloud and DropBox I did the following:

1) Exported my Primary and 1 other vault to my docs folder

2) Uninstalled 1Password for Mac

3) Removed any trace of the application using Clean My Mac 2

4) Uninstalled 1Password for iOS

5) Downloaded 1Password 4.1.1 for Mac and reinstalled

6) Reinstalled 1Password for iOS

7) Setup syncing, iCloud for primary vault and DropBox for secondary vault

8) Created a test item in iOS to check syncing between devices in both vaults, everything ok

9) Deleted test item

10) Imported my items into their respective newly created vaults

11) Test sync, nothing imported to iOS in either vault

12) Created another test item in iOS to check syncing between devices in both vaults, iOS import ONLY the test item

13) Deleted test item on Mac

14) Test sync, test item is removed on iOS

So to sum up, the syncing is working, but all the imported items are being ignored. Very frustrating!

Please help/fix.

Tom.

Glooware

As an update, I have edited one of the entries on my Mac, saved it and now that item has synced with iOS. All the other 200 or so items are ignored.

Glooware

I've downloaded your troubleshooting app and emailed you a report.

Megan

Hi @Glooware,

We've received your Diagnostic Report - thanks for sending it in! Someone from the support team will get back to you as soon as possible with some details.

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