1Password encountered an error opening the vault you selected [moved to email]

asl8er

Error I get on attempting to sync on iPad Air, with new version of 1Password 4.5.2.

Looks like it chooses the correct Vault keychain from my Dropbox, but then I get:
"Vault Error 1Password encountered an error opening the vault you selected on Dropbox. Got It. "

Help!

Jasper

Hi @asl8er,

Do you sync your data to other platforms? Mac?

Is all of your 1Password data currently present on your iPad or another device?

Thanks in advance for the additional information!

asl8er

I sync my data to Dropbox from my Windows 7 laptop. Works perfectly, updates fine, no problem.
The 1Password data is (or was anyway) currently present on my iPad, as well as my Windows laptop (and of course replicated in Dropbox too).

Thanks for your response... Can't wait to hear how to get this working. I'm going to be travelling next week and need the most current data on my iPad!

Jasper

Hi @asl8er,

So we can get a bit more diagnostic information, could you please email us a Diagnostics Report from your iPad, along with a link to this discussion, to: support+forum@agilebits.com

A brief comment here mentioning that you've sent the report would also be helpful. Thanks in advance!

asl8er

I just now sent the diagnostics report from my iPad. Thanks for your assistance!!!

AGMarshall

Thank you @asl8er‌! We will handle this via email now...

.

asl8er

Great, thanks. Just sent a Windows Diag report too per your request...

Jasper

Thanks! We'll continue working with you via email until this is resolved. :)