Can not add license

Nyghtmare
Nyghtmare
Community Member
edited June 2014 in Mac

I just installed 1Password and when I try to add my license, the only thing that shows up on the license area is this: Also, most of the options in the task bar are greyed out.

Comments

  • Jasper
    Jasper
    edited October 2014

    Hi @Nyghtmare,

    So we can investigate, could you please email us a Diagnostics Report from your Mac, along with a link to this discussion and your forum username, to: support+forum@agilebits.com

    A brief comment here mentioning that you've sent the report would also be helpful. Thanks in advance!

  • Garrett Wilchek
    Garrett Wilchek
    Community Member

    Same thing is happening to me, is there a fix for this yet?

  • sjk
    sjk
    1Password Alumni

    Hi Garrett,

    I'm sorry you're having trouble adding your license to 1Password. Please see if the steps in this guide help you with doing it:

    Adding a license to 1Password

    Also make sure you have a license for 1Password 4. If you're still stuck after that, please follow @JasperP's instructions for emailing us a Diagnostics Report and we'll help you get this resolved as quickly as possible. The solution could be different and easier than it was for @Nyghtmare's problem.

    Thanks!

This discussion has been closed.