Bank changed log in procedure

gbanks
gbanks
Community Member
in Mac

My primary bank recently changed the log in procedure and the user name page is no longer visible. After entering my user name, it directs me to the password page with a message that the username page will no longer be visible. When I save this info in 1 Password & attempt to log in, I get the message that I am unable to log in due to security reasons.

Comments

  • Jasper
    Jasper

    Hi @gbanks,

    First of all, could you please try saving a new login manually for that site and see if that helps:

    Saving a new Login manually

    If that doesn't help, please let us know the URL of the problem login page and we can investigate. :)

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