1Password for Mac do not allow fill "m" field of the expiry date [known issue]

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villem
villem
Community Member
edited July 2014 in Mac

I can fill the year part of the m.yyyy field but not the "m." part.

1Password
Version 4.4.1 (441006)
Mac App Store

Comments

  • Stephen_C
    Stephen_C
    Community Member
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    Can you explain a little more, please, to help us to help you? Does this happen in a driver's licence item, a passport item or some other item? If it happens in only one of those does it work in the other(s)? Are you using OS X 10.9.3? Are you using a localised version (e.g., German)?

    Sorry for all the questions but it does work for me using 1P4 4.4.1 (AgileBits store English version) and OS X 10.9.3.

    Stephen

  • villem
    villem
    Community Member
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    Hi,
    Sorry about the hasty problem report. Yes this is 1P4 and OSX 10.9.3. I'm having troubles with credit card expiry date valid from fields. Please see the screen shot. I cannot change The "m." part at all.

    • Ville
  • villem
    villem
    Community Member
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    Better image. image

  • Stephen_C
    Stephen_C
    Community Member
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    Thanks for the further information: that's very helpful. However, I still can't reproduce the problem. In the main app in edit mode when I click on either date field the mm is immediately highlighted and I can change it to two figures for the relevant month. What does puzzle me is that you're shown simply "m" and I'm shown (correctly) "mm". You seem to have lost of the letters m!

    I think we need someone from AgileBits to comment because I don't know why that has happened. I'm sorry I can't give you a solution at the moment but someone will come along soon with one.

    Stephen

  • sjk
    sjk
    1Password Alumni
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    Hi @villem,

    Do you have Suomi (Finnish) selected as your Primary preferred language in System Preferences > Language & Region?

    With it selected, I can reproduce the trouble you're having of being unable to edit the single-digit "m" (month) field. We've got an open bug for that in our tracker and I'll include your report of it, too. Thanks!

    .

  • villem
    villem
    Community Member
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    Hi,
    Yes, I do have Suomi in my preferences but it a second item. Here is my language settings:

    image

  • sjk
    sjk
    1Password Alumni
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    Thanks, @villem.

    With English as the Primary preferred language, it looks like you have Format language: Finnish set in the Advanced… / General tab:

    That's enough to cause expiry date, etc. fields to use the m.yyyy format where this bug happens.

  • petteri
    petteri
    Community Member
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    For some reason I can´t add expiration month for credit cards on newest version. A bug?

  • Stephen_C
    Stephen_C
    Community Member
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    I recall that someone else had a very similar problem but can't now find the post. I think it was linked to his or her regional settings (i.e., the country they were from). It might help if you mention your region under OS X settings. Sorry not to be more helpful!

    Stephen

  • petteri
    petteri
    Community Member
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    Thank You very much Stephen! My regional setting is Finland, but system primary language is english. I changed primary language to finnish, and then back to english. That solved the problem for now.

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Having mentioned Finland, it was easy to find the thread Stephen_C was referring to :-)

  • sjk
    sjk
    1Password Alumni
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    Hi @petteri,

    I've merged your topic with the one @Stephen_C referred to and @littlebobbytables linked to. :)

  • vesan
    vesan
    Community Member
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    I can't insert a expiry date for a MasterCard. When I click the field, the year is selected but there is no way to select the month (clicking or tabbing). Clicking the month selects the year. I've attached a screenshot of the expiry date field.

    Previously it has worked but now all credit cards act like this. The previously inserted cards have the correct months but those can't be edited either.

    OS X version is 10.9.4. 1Password version is 4.4.1 (non-App Store version). I use the Finnish date and time formatting.

  • Stephen_C
    Stephen_C
    Community Member
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    There is a bug linked to use of the Finnish locale: see this thread.

    Stephen

  • vesan
    vesan
    Community Member
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    Thanks @Stephen_C! I did swap the formatting to English, inserted the expiry date and flipped it back to Finnish. So that is a working way to get around the bug, but I hope you get the problem fixed.

    Have a good week!

  • Megan
    Megan
    1Password Alumni
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    Hi @vesan,

    I've merged your comment with the thread that @Stephen_C linked to. I'm glad that his steps helped you work around this bug. We'll do what we can to get this issue fixed as soon as possible!

  • Yore
    Yore
    Community Member
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    Hi,
    I can't seem to add the expiry date ? The field type says m.yyyy, However I can only add the year ?

  • Stephen_C
    Stephen_C
    Community Member
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    Are you using the Finnish localisation on your Mac? If so, see this thread for a suggested solution (the post I've linked).

    Stephen

  • Yore
    Yore
    Community Member
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    Yes, I'm using Finnish localization. Changed it to UK and filled the field. Thanks for the info and hopefully this gets sorted out in a future update :-)

  • sjk
    sjk
    1Password Alumni
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    Hi @Yore,

    Your topic's now been merged with the one that @Stephen_C referred to. Glad the workaround worked for you, too. :)

    I've also noted your report of this with the bug filed in our tracker. Thanks!

    ref: OPM-1956

  • vparrilla
    vparrilla
    Community Member
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    Same thing happens to me, but I'm using Spanish localization. Changing it to UK allowed me to fill the field.

  • Megan
    Megan
    1Password Alumni
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    Hi @vparrilla‌

    I'm sorry for the trouble! I've passed those details along to our developers.

  • jcgarsan
    jcgarsan
    Community Member
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    Hi all,
    yes, I'm sorry but I have the same problem here. My locale settings are in Spanish and I'm not able to add the month in the expiry date field.

  • Megan
    Megan
    1Password Alumni
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    Hi @jcgarsan‌

    I apologize for the trouble, we'll do what we can to have this sorted just as soon as possible!

This discussion has been closed.