Update caused crash [resolved; reinstalled the application]

Tracy Walker
Tracy Walker
Community Member
edited June 2014 in Mac

I just clicked on a popup window that said there was an update. Once the update was through I am no longer able to open 1Password 4 nor am I able to access my passwords in Safari - I get a message that 1Password is not installed. This will be a MAJOR problem for me if I can't get back to all my passwords!! I have Quit the app and restarted my computer. No luck.

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Try re-downloading the update and re-installing.

    Stephen

  • Tracy Walker
    Tracy Walker
    Community Member

    I can't open the program to access the update menu.

  • Stephen_C
    Stephen_C
    Community Member

    If you bought from the AgileBits store re-download from the link on this page. If you bought from the Mac App Store you may need to delete 1P4 (just drag the app to the trash: don't use any app cleaner app) in order to be able to re-download from the Mac App Store.

    Stephen

  • Tracy Walker
    Tracy Walker
    Community Member

    Deleting the app and reinstalling seems to have done the trick. Thanks!

  • Jasper
    Jasper
    edited June 2014

    I'm glad that Stephen's suggestion fixed this. :)

    Please let us know if you have any other questions. We're always happy to help!

This discussion has been closed.