Mess of directory's [moved to email]

Dwighty

When I installed my computer again I noticed that 1password is a mess in my dropbox

I now have 2 directory's in my dropbox

• 1Password
• 1Password.agilekeychain

So far not a problem but changes make in my windows version are not taken over by my iphone and that's a problem

I've looked at the directory and have this in my dropbox
\Dropbox\1Password.agilekeychain\a\default\thumb\s --> containing 277 files
\Dropbox\1Password.agilekeychain\data\default --> containing 393 files
\Dropbox\1Password.agilekeychain\config --> containing 3 files
and a file named AgileKeychain

Then the second dir
\Dropbox\1Password\1Password.agilekeychain\data\default --> containing 383 files
and a file named 1password.html

Now the strange part
My windows 1.0.09.341 has 336 logins 2 wallet 1 account 4 software 9 secure notes and 1 identy making total of 353
My ios 4 had 329 logins 1 wallet 1 account 3 software 9 secure notes and 1 identity making total of 348
I'm missing a couple of files

How can this be fixed.
I'm using 1password for a couple of years so the dir's can be pollute and I noticed because I changed something on my windows machine and couldn't login on my Iphone

Dwighty

I i forgot to mention that this directory
\Dropbox\1Password.agilekeychain
contains contains 72 files 1password( ).html

Jasper

Hi @Dwighty,

So we can investigate, could you please email us a Diagnostics Report from your iPhone and Windows PC, along with a link to this discussion, to: support+forum@agilebits.com

A brief comment here mentioning that you've sent the report would also be helpful. Thanks in advance!

Dwighty

I've just send the email with the 2 reports. Hopefully you guys can help me with a solution.

I just got a returning e-mail :)

We received your email and my human friends will reply to you as soon as possible! For your reference, your support ticket number is TIF-53849-495. In the meantime, here are a few things that may help

sjk

Hi @Dwighty,

Chris has emailed you a reply with a suggested solution. I hope that works for you! :)

Dwighty

I've already used it and it works ! thanks for the support

Dwighty

New issue
I've been reinstalling all my windows machines due to maleware problems (2 pcs) and I'm installing today 1password on my laptop after I did it to my desktop.
Now I've getting a new version (v4) and my licence key is not valid any more ?. My desktop was last week no problem at all !
I thought the licence was lifetime based on platform.
Anyway I can't find the older version on downloads.
At this stage I don't want to upgrade my license. I have already bought the win and ios version and I'm changing to MAC later on this year and will buy the licence for mac when I have the Macbook.
Where did you hide the older versions ?

By the way I still love the software no doubt but planning to move from Win to Mac will stop me for upgrading the licence no offence, I will buy the Mac version to keep you guys investing in the software but at this stage I just find it wasting money to buy a upgrade for several months.

Jasper

Hi @Dwighty,

Sorry for the trouble. You can download 1Password 1 for Windows here: https://d13itkw33a7sus.cloudfront.net/dist/1P/win/1Password-1.0.9.341.exe

Please let us know if you have any other questions. :)

Dwighty

Hi @Jasperp I found a better solution. I can upgrade my existing licence to the Mac and Win bundle.
For 10 USD then the "upgrade" I already got the Mac license even I don't have a Mac yet.
I save on the bundle and have the benefits of the v4 version on my Win pc.

Megan

Hi @Dwighty‌

I'm so glad you found a solution, and many thanks for your support of 1Password! I hope you love 1Password 4 for Windows, but we're here for you if you have any questions. :)