Cannot Fill Item in Web Browser [resolved by uninstalling Sophos; can also be configured]

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AlwaysOptimistic
AlwaysOptimistic
Community Member
edited June 2014 in Mac

Currently using 1P v 4.4.1 which I purchased from the Agile web store. I keep getting the proverbial Cannot Fill Item in Web Browser for both Chrome and Firefox.

I recently installed Sphos and then uninstalled it, and this is when the trouble seems to have started. However when I click on the View Troubleshooting Guide, none of the solutions seems relevant.

Love to get this fixed, 1P is great!

Thanks in advance for your time, Craig

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  • Stephen_C
    Stephen_C
    Community Member
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    I have deleted your duplicate post to keep replies in one thread.

    Stephen

  • AlwaysOptimistic
    AlwaysOptimistic
    Community Member
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    great thanks, sorry about that

  • Jasper
    Jasper
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    Hi @AlwaysOptimistic,

    So we can investigate, could you please email us a Diagnostics Report from your Mac, along with a link to this discussion, to: support+forum@agilebits.com

    A brief comment here mentioning that you've sent the report would also be helpful. Thanks in advance!

  • AlwaysOptimistic
    AlwaysOptimistic
    Community Member
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    Thanks Jasper. I actually found the problem. I thought I'd uninstalled Sophos, but I actually didn't - so that was the fix. Many thanks.

  • Jasper
    Jasper
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    Awesome! I'm glad to hear that you were able to get it fixed. :)

    Please let us know if you have any other questions. We're always happy to help!

This discussion has been closed.