Problem with 'This Version of OSX' after 4.4.1 upgrade. [moved to email]
I'm running 10.8.4 and after the 4.4.1 update, this is the error I get when trying to start 1Password:
"Check with the developer to make sure 1Password 4 works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates for the application and OS X.
Click Report to see more detailed information and send a report to Apple."
I tried reinstalling with no luck. Screen shot attached.
Comments
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Stephen,
It doesn't work. Upgrading OSX to make the app work isn't a simple option since I'm on a Hackintosh.
How can I download 4.4.0 again?
Tony
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Bump.
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Hi @TonyD90,
So we can look into this, could you please email us a Diagnostics Report from your Mac, along with your forum username and a link to this discussion, to: support+forum@agilebits.com
Also, if you're interested in trying 4.4.0 again, you can download it here: https://d13itkw33a7sus.cloudfront.net/dist/1P/mac4/1Password-4.4.zip
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Will do.
FYI I upgraded to 10.9.3 and I still have the same issue.
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Hi @TonyD90,
Are you having the issue with 1Password 4.4 on 10.9.3, too, or only 4.4.1?
I haven't spotted your email with the Diagnostics Report. If you've already send that, can you drop me a private message with the email address you sent it from? If not sent yet, please leave a quick note here after you do and we'll keep an eye open for it. Thanks!
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Both. I tried to downgrade to 4.x versions and still have the problem. I just sent a the above info to support+forum@agilebits.com with the diagnostic report I get.
This is the error report when I try to start the 1Password app:
rocess: 1Password 4 [6448]
Path: /Applications/1Password 4.app/Contents/MacOS/1Password 4
Identifier: com.agilebits.onepassword4
Version: ???
Code Type: X86-64 (Native)
Parent Process: launchd [162]
Responsible: 1Password 4 [6448]
User ID: 501
Date/Time: 2014-06-20 10:23:53.722 -0500
OS Version: Mac OS X 10.9.3 (13D65)
Report Version: 11
Anonymous UUID: 2076437B-0B04-8104-5F52-11E25BCFB0C9
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: @loader_path/../Frameworks/HockeySDK.framework/Versions/A/HockeySDK
Referenced from: /Applications/1Password 4.app/Contents/MacOS/1Password 4
Reason: image not found
Binary Images:
0x7fff664d3000 - 0x7fff66506817 dyld (239.4) <042C4CED-6FB2-3B1C-948B-CAF2EE3B9F7A> /usr/lib/dyld 0x7fff8b7b7000 - 0x7fff8ba11ffd com.apple.security (7.0 - 55471.14.4) <1D5DA20E-DB48-3E1D-9BF5-BAA694192B25> /System/Library/Frameworks/Security.framework/Versions/A/Security 0x7fff8be6e000 - 0x7fff8be6efff com.apple.Carbon (154 - 157) <EFC1A1C0-CB07-395A-B038-CFA2E71D3E69> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon 0x7fff8df4c000 - 0x7fff8dfb8fff com.apple.framework.IOKit (2.0.1 - 907.100.13) <057FDBA3-56D6-3903-8C0B-849214BF1985> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit 0x7fff8e66e000 - 0x7fff8e80aff3 com.apple.QuartzCore (1.8 - 332.3) <72003E51-1287-395B-BCBC-331597D45C5E> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore 0x7fff8e80b000 - 0x7fff8eb82ff6 com.apple.JavaScriptCore (9537 - 9537.75.12) <C3A7612F-34CC-3547-B01C-522D255B69ED> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore 0x7fff8ed99000 - 0x7fff8edfcffb com.apple.SystemConfiguration (1.13.1 - 1.13.1) <2C8E1A73-5AD6-3A7D-8ED8-D6755555A993> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration 0x7fff8eeb1000 - 0x7fff8ef02fff com.apple.QuickLookFramework (5.0 - 622.7) <17685CEC-C94B-3F83-ADE1-B24840B35E44> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook 0x7fff8f313000 - 0x7fff8f449ffc com.apple.WebKit (9537 - 9537.75.14) <81BB019D-78E2-3CD9-B148-5F5EA5357D2B> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit 0x7fff91527000 - 0x7fff91531ff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <2D27B498-BB9C-3D88-B05A-76908A8A26F3> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement 0x7fff9275d000 - 0x7fff9276eff7 libz.1.dylib (53) <42E0C8C6-CA38-3CA4-8619-D24ED5DD492E> /usr/lib/libz.1.dylib 0x7fff94e5f000 - 0x7fff94e5ffff com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa 0x7fff97441000 - 0x7fff97441fff com.apple.quartzframework (1.5 - 1.5) <3B2A72DB-39FC-3C5B-98BE-605F37777F37> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz 0x7fff98f03000 - 0x7fff98fedfff libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib 0x7fff9930d000 - 0x7fff993ecfff libcrypto.0.9.8.dylib (50) <B95B9DBA-39D3-3EEF-AF43-44608B28894E> /usr/lib/libcrypto.0.9.8.dylib
Model: iMac13,2, BootROM MultiBeast.tonymacx86.com, 4 processors, Intel Core i7, 3.50 GHz, 8 GB, SMC 1.30f3
Graphics: NVIDIA GeForce GTX 650 Ti BOOST, NVIDIA GeForce GTX 650 Ti BOOST, PCIe, 2048 MB
Memory Module: BANK 3/ChannelB-DIMM1, 4 GB, DDR3, 1333 MHz, N/A, N/A
Memory Module: BANK 2/ChannelB-DIMM0, 4 GB, DDR3, 1333 MHz, Corsair, CMZ8GX3M2A1600C9
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x3112), Atheros 9380: 4.0.74.0-P2P
Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: SanDisk SDSSDHP256G, 256.06 GB
USB Device: Hub
USB Device: BCM20702A0
USB Device: USB Receiver
USB Device: My Passport 0748
USB Device: USB2.0 Hub
USB Device: Hub
USB Device: USB 2.0 Hub [MTT]
USB Device: USB 2.0 Hub
USB Device: iP1600
USB Device: Keyboard Hub
USB Device: Apple Keyboard
Thunderbolt Bus:
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Hi @TonyD90,
We received your email, although it didn't include a Diagnostics Report. Hopefully that won't be necessary and reinstalling a fresh copy of the application (suggested in the email reply) will resolve this for you. :)
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