Problem with 'This Version of OSX' after 4.4.1 upgrade. [moved to email]

TonyD90
TonyD90
Community Member
edited June 2014 in Mac

I'm running 10.8.4 and after the 4.4.1 update, this is the error I get when trying to start 1Password:

"Check with the developer to make sure 1Password 4 works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates for the application and OS X.

Click Report to see more detailed information and send a report to Apple."

I tried reinstalling with no luck. Screen shot attached.

Comments

  • Stephen_C
    Stephen_C
    Community Member

    According to the system requirements popup at the top of this page 1P4 should work with OS X 10.8.4, although I did think the minimum requirement was now OS X 10.8.5. I may be wrong.

    Stephen

  • TonyD90
    TonyD90
    Community Member

    Stephen,

    It doesn't work. Upgrading OSX to make the app work isn't a simple option since I'm on a Hackintosh.

    How can I download 4.4.0 again?

    Tony

  • TonyD90
    TonyD90
    Community Member

    Bump.

  • Jasper
    Jasper

    Hi @TonyD90,

    So we can look into this, could you please email us a Diagnostics Report from your Mac, along with your forum username and a link to this discussion, to: support+forum@agilebits.com

    Also, if you're interested in trying 4.4.0 again, you can download it here: https://d13itkw33a7sus.cloudfront.net/dist/1P/mac4/1Password-4.4.zip

  • TonyD90
    TonyD90
    Community Member

    Will do.

    FYI I upgraded to 10.9.3 and I still have the same issue.

  • sjk
    sjk
    1Password Alumni
    edited June 2014

    Hi @TonyD90,

    Are you having the issue with 1Password 4.4 on 10.9.3, too, or only 4.4.1?

    I haven't spotted your email with the Diagnostics Report. If you've already send that, can you drop me a private message with the email address you sent it from? If not sent yet, please leave a quick note here after you do and we'll keep an eye open for it. Thanks!

  • TonyD90
    TonyD90
    Community Member

    Both. I tried to downgrade to 4.x versions and still have the problem. I just sent a the above info to support+forum@agilebits.com with the diagnostic report I get.

    This is the error report when I try to start the 1Password app:

    rocess: 1Password 4 [6448]

    Path: /Applications/1Password 4.app/Contents/MacOS/1Password 4

    Identifier: com.agilebits.onepassword4

    Version: ???

    Code Type: X86-64 (Native)

    Parent Process: launchd [162]

    Responsible: 1Password 4 [6448]

    User ID: 501

    Date/Time: 2014-06-20 10:23:53.722 -0500

    OS Version: Mac OS X 10.9.3 (13D65)

    Report Version: 11

    Anonymous UUID: 2076437B-0B04-8104-5F52-11E25BCFB0C9

    Crashed Thread: 0

    Exception Type: EXC_BREAKPOINT (SIGTRAP)

    Exception Codes: 0x0000000000000002, 0x0000000000000000

    Application Specific Information:

    dyld: launch, loading dependent libraries

    Dyld Error Message:

    Library not loaded: @loader_path/../Frameworks/HockeySDK.framework/Versions/A/HockeySDK

    Referenced from: /Applications/1Password 4.app/Contents/MacOS/1Password 4

    Reason: image not found

    Binary Images:

    0x7fff664d3000 -     0x7fff66506817  dyld (239.4) <042C4CED-6FB2-3B1C-948B-CAF2EE3B9F7A> /usr/lib/dyld

0x7fff8b7b7000 -     0x7fff8ba11ffd  com.apple.security (7.0 - 55471.14.4) <1D5DA20E-DB48-3E1D-9BF5-BAA694192B25> /System/Library/Frameworks/Security.framework/Versions/A/Security

0x7fff8be6e000 -     0x7fff8be6efff  com.apple.Carbon (154 - 157) <EFC1A1C0-CB07-395A-B038-CFA2E71D3E69> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

0x7fff8df4c000 -     0x7fff8dfb8fff  com.apple.framework.IOKit (2.0.1 - 907.100.13) <057FDBA3-56D6-3903-8C0B-849214BF1985> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

0x7fff8e66e000 -     0x7fff8e80aff3  com.apple.QuartzCore (1.8 - 332.3) <72003E51-1287-395B-BCBC-331597D45C5E> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

0x7fff8e80b000 -     0x7fff8eb82ff6  com.apple.JavaScriptCore (9537 - 9537.75.12) <C3A7612F-34CC-3547-B01C-522D255B69ED> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore

0x7fff8ed99000 -     0x7fff8edfcffb  com.apple.SystemConfiguration (1.13.1 - 1.13.1) <2C8E1A73-5AD6-3A7D-8ED8-D6755555A993> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration

0x7fff8eeb1000 -     0x7fff8ef02fff  com.apple.QuickLookFramework (5.0 - 622.7) <17685CEC-C94B-3F83-ADE1-B24840B35E44> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook

0x7fff8f313000 -     0x7fff8f449ffc  com.apple.WebKit (9537 - 9537.75.14) <81BB019D-78E2-3CD9-B148-5F5EA5357D2B> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit

0x7fff91527000 -     0x7fff91531ff7  com.apple.bsd.ServiceManagement (2.0 - 2.0) <2D27B498-BB9C-3D88-B05A-76908A8A26F3> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement

0x7fff9275d000 -     0x7fff9276eff7  libz.1.dylib (53) <42E0C8C6-CA38-3CA4-8619-D24ED5DD492E> /usr/lib/libz.1.dylib

0x7fff94e5f000 -     0x7fff94e5ffff  com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

0x7fff97441000 -     0x7fff97441fff  com.apple.quartzframework (1.5 - 1.5) <3B2A72DB-39FC-3C5B-98BE-605F37777F37> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz

0x7fff98f03000 -     0x7fff98fedfff  libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib

0x7fff9930d000 -     0x7fff993ecfff  libcrypto.0.9.8.dylib (50) <B95B9DBA-39D3-3EEF-AF43-44608B28894E> /usr/lib/libcrypto.0.9.8.dylib

    Model: iMac13,2, BootROM MultiBeast.tonymacx86.com, 4 processors, Intel Core i7, 3.50 GHz, 8 GB, SMC 1.30f3

    Graphics: NVIDIA GeForce GTX 650 Ti BOOST, NVIDIA GeForce GTX 650 Ti BOOST, PCIe, 2048 MB

    Memory Module: BANK 3/ChannelB-DIMM1, 4 GB, DDR3, 1333 MHz, N/A, N/A

    Memory Module: BANK 2/ChannelB-DIMM0, 4 GB, DDR3, 1333 MHz, Corsair, CMZ8GX3M2A1600C9

    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x3112), Atheros 9380: 4.0.74.0-P2P

    Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en0

    Serial ATA Device: SanDisk SDSSDHP256G, 256.06 GB

    USB Device: Hub

    USB Device: BCM20702A0

    USB Device: USB Receiver

    USB Device: My Passport 0748

    USB Device: USB2.0 Hub

    USB Device: Hub

    USB Device: USB 2.0 Hub [MTT]

    USB Device: USB 2.0 Hub

    USB Device: iP1600

    USB Device: Keyboard Hub

    USB Device: Apple Keyboard

    Thunderbolt Bus:

  • sjk
    sjk
    1Password Alumni
    edited June 2014

    Hi @TonyD90,

    We received your email, although it didn't include a Diagnostics Report. Hopefully that won't be necessary and reinstalling a fresh copy of the application (suggested in the email reply) will resolve this for you. :)

    .

This discussion has been closed.