iPad 'Failed to Load Proflile' Error

a_rp
a_rp
Community Member
in iOS

Hello,

My have 1Password version 4.5.2 installed on my iPhone 5s and iPad 3 (iOS 7.1.1) and version 4.4.1 on my Macbook Air (OSX 10.9.3).

I use iCloud synchronization.

My iPad recently failed to reflect changes made on the iPhone and Macbook. I have repeatedly re-installed the app on the iPad to no avail.

I followed the directions given to other forum users about resetting the sync with no success.

I can only get the 'Failed to load profile message' on the iPad while the other devices function well.

Please advise.

Thank you.

Alan

Comments

  • Ben
    Ben

    Hi Alan,

    Please send us a diagnostic report from each device to support+forum@ agilebits .com
    You can find instructions on doing so here:
    http://learn2.agilebits.com/1Password4/diagnostic-report.html

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email(s), along with your forum handle so that we can "connect the dots" when we see your Diagnostics Reports in our inbox.

    Once we see the reports we should be able to better assist you. Thanks in advance!

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