help! total hang of 1P and no response from support [moved to email]

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oakrrl
oakrrl
Community Member
edited June 2014 in Mac

I've been using 1P for years, now on 1P4 no problem untilI I installed most recent update - now I can't run it, just get the spinning beach ball in the desktop app, and Safari browser says it can't find 1P app. How do I reset it? Help!

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  • Jasper
    Jasper
    edited June 2014
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    Hi @oakrrl,

    I'm sorry to hear about the trouble! So we can look into it, could you please email us a Diagnostics Report from your Mac, along with your forum username and a link to this discussion, to: support+forum@agilebits.com

    A brief comment here mentioning that you've sent the report would also be helpful. Thanks in advance!

    .

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