Extensions stopped working [moved to email; app conflict with Agile Web Store and MAS versions]

sdw

At same time both extensions for safari and firefox stopped working in conjunction with 1password 4.2.1. Reinstalling extensions to no avail. Just keep getting a " vault every time I try to access extension. Really detracts from ability to use the program. Thanks

Megan

Hi @sdw,

I'm so sorry to hear that you're having trouble here. We'll need to take a closer look at your system here to determine where things are getting tangled up. Could you please send us a Diagnostics Report?

http://learn2.agilebits.com/1Password4/diagnostic-report.html

(Please be sure to select the tab that corresponds to the version of 1Password you have installed currently)

Then attach the entire file to an email to us: support+forum@ agilebits .com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

A short note here once you've sent the Report in will help us to keep an eye out for it. :)

Once we see the report we should be able to better assist you. Thanks in advance!

sdw

Now, even when I try to use "login and fill" from the main program it gives me a "null vault" even though all my data are there

Megan

Hi @sdw,

I think I have an idea of what might be going on here, but a Diagnostic Report will confirm things and ensure that we can give you the best instructions to get things sorted out. :)

.