Update Fail

kshermo1
kshermo1
Community Member
in Mac

Yesterday, I was prompted to update 1Password for Mac. I clicked "yes" and the update failed. Now the app is non-functional. When I click it in the Apps folder, I receive the following message: "You can't open the application "1Password" because it is damaged or incomplete."

I am running OS X 10.8.5 (mountain lion). Any advice is appreciated.

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Have you tried re-downloading and re-installing?

    Stephen

  • Megan
    Megan
    1Password Alumni

    Hi @kshermo1,

    I'm sorry to hear you've had some trouble getting the latest and greatest version of 1Password. Let's get you a fresh copy:

    • Go to the Applications folder and drag 1Password to the Trash (please do not use an app cleaner here: your data is stored elsewhere and we want to ensure that it remains intact)
    • Empty your Trash
    • Restart the Mac
    • Download a fresh copy of the app from our downloads page

    And that should get things working nicely for you - please let me know how it goes!

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