Dropbox sync not updating

JV919
JV919
Community Member
in Mac

I have Dropbox and 1Password 4.4.1 installed on an iMac and a MacBook Pro. I have a user account in my name on both machines, and my wife has a user account on the MacBook. All three accounts use a single Dropbox account. I have tested and confirmed that a text file originated or modified in any of the three accounts is updated on the other two, so that seems to be working.

The 1Password folder is stored in Dropbox. Updates to the 1Password data are NOT updated in the other accounts. I have been messing with this from time to time for months with no joy. I think I need to clear everything 1Password from the MacBook and start over from scratch. Can someone point me to instructions for how to do that. And incidentally I seem to have lost my registration key for 1PW 4. Will I need it and if so, how can I recover it?

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @JV919,

    Let's not clear 1Password from your system just yet. I've got a few basic things that we want to check regarding Dropbox first, before we get into the serious troubleshooting:

    • Please ensure that Dropbox is installed and running on your computer
    • Check that you are logged in with the same account on all computers and devices
    • Confirm that Dropbox sync is selected in 1Password > Preferences > Sync on your Mac
    • Confirm that Dropbox is selected in Settings > Sync on your iOS device

    If all of those items check out, let's run a test and see where things are getting tripped up:

    • Create a test entry on your Mac ("Test, Mac") and add some data
    • Create a test entry on each of your iOS devices ("Test, iPhone/iPad") and add some data
    • Does "Test for Mac" show up on either of your iOS devices?
    • Does "Test for iPhone" and/or "Test for iPad" show up on your Mac?
    • Log in to the Dropbox website and click on the 1Password.html file inside your 1Password.agilekeychain folder
    • Enter your Master Password
    • Do either or any of your test entries show up in your database here?

    Please let me know the results of this little experiment - once we have a better idea of where things are going sideways, we should be able to get this straightened out simply for you :)

    As far as your license information goes, I was able to track down your license in our back office records using the email address attached to your forum account, and have re-sent the licenses to that email address.

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