1Password 3 Extension is Saving Logins instead of 1Password 4. [moved to email]

Narendra Rocherolle
Narendra Rocherolle
Community Member
edited July 2014 in Mac

I just discovered that 1Password 3 has been saving updates to passwords that happen in the browser and not my 1Password 4. WTF?

I have the latest plugin (1Password 4.2.3).

This is a huge bummer.

What are the steps to reconciling the passwords and getting 1P3 out of the picture completely?

Comments

  • Megan
    Megan
    1Password Alumni

    Hi Narendra,

    I'm so sorry to hear that you're having trouble here! If you have 1Password 4 installed and are using the 4.2.3 version of the extension, all should be well. Do you have two different versions of the 1Password extension currently installed? The most efficient way to get this sorted out is to take a closer look at your system here to determine where things are getting tangled up. Could you please send us a Diagnostics Report?

    http://learn2.agilebits.com/1Password4/diagnostic-report.html

    (Please be sure to select the tab that corresponds to the version of 1Password you have installed currently)

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

  • Narendra Rocherolle
    Narendra Rocherolle
    Community Member

    I have both 1P3 and 1P4 but I only have 1P4 extensions. I just emailed the Diagnostic Report.

  • sjk
    sjk
    1Password Alumni

    Hi Narendra,

    We've received your email with the report; thanks for sending it in! Someone from the support team will get back to you as soon as possible with more help to resolve this issue. We'll keep the conversation going directly via email to avoid complicating things between here and there. :)

    internal reference number: ZYU-36759-496

  • Narendra Rocherolle
    Narendra Rocherolle
    Community Member

    Thanks for the help! I had 3 versions running and we were able to clean it up.

  • Jasper
    Jasper

    Hi Narendra,

    I'm glad to hear it's all sorted out now! On behalf of everyone that assisted, you're welcome!

    Please let us know if you have any other questions. :)

This discussion has been closed.