Not able to set master password in 1password 4 [moved to email]
I am migrating from 1pass 3 to 4, just upgraded, when I try to set the Master password I find this message of a secondary vault active, and don't know of any sec vault, whats wrong?
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Hi Jeffry,
Please take a peek at your 1Password menu under the 'Switch to Vault' item. Do you see more than one option there?
If so, it looks like somehow we've got multiple vaults going on. We'll need to take a closer look at your system here to determine where things are getting tangled up.
I'd like to ask you to create a Diagnostics Report from your Mac:
http://learn2.agilebits.com/1Password4/diagnostic-report.html#mac4Then attach the entire file to an email to us: support@agilebits.com
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
A short note here once you've sent the Report in will help us to keep an eye out for it. :)
Once we see the report we should be able to better assist you. Thanks in advance!
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I have running Version 3.8.22 (build 32010 besides the new version 4, in few minutes I will send you the report.
There is no any vault in the menu
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OK, it have been send!
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Hi Jeffry,
We've received your Diagnostics Report - thanks for sending it in! Someone from the support team will get back to you as soon as possible with some details. We'll keep the conversation going directly via email to avoid complicating things between here and there. :)
internal reference number: MEN-22371-333
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