Cannot install 1Password 4

rolf42
rolf42
Community Member
edited July 2014 in Mac

I get the error shown below. Yesterday I updtaed OSX to 10.9.4. Today 1PW3 did not work anymore. In Safari it said something like the database is corrupted. The 1PW3 application runs normally. I uninstalled and the 1P3 extension and went through Safari to re-install the 1PW3 extension. That tried to install the 1PW4 extension, with an error message that it cannot open the URL 1password4-....
After a lot of searching the web and trying this and that I decide to buy 1PW4. Unfortunately that does not work either. The direct link and the download, both give me tha error window shown in the screen shot.

image

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @rolf42,

    I'm so sorry to hear that you've been having trouble getting 1Password upgraded. We'll need to take a closer look at your system here to determine where things are getting tangled up.

    I'd like to ask you to create a Diagnostics Report from your Mac:
    http://learn2.agilebits.com/1Password4/diagnostic-report.html#mac4

    Then attach the entire file to an email to us: support@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

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