Wrong Sync Count

RobX

Hello,

I have 1password installed on my mac and it shows 226 items. On my iPad and iPhone it shows 225 items. I have tried deleting, installing/reinstalling everything on both iOs devices but still shows 225 count.

I have all the latest versions on each device.

Is there a way to easily find out which item is not syncing and why this is happening? I see that on the iOS devices there is a count next to each category, how should I go in order to see the count for each category on my mac?

Thank you

Megan

Hi @RobX,

We'll need to take a closer look at your system here to determine where things are getting tangled up.

I'd like to ask you to create some Diagnostics Reports, one from each of your devices.

—Mac—
http://learn2.agilebits.com/1Password4/diagnostic-report.html#mac4

—iOS—
http://www.manula.com/manuals/agilebits/knowledgebase/1password4/en/topic/send-us-your-diagnostic-report

Then attach the entire file to an email to us: support@agilebits.com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

A short note here once you've sent the Report in will help us to keep an eye out for it. :)

Once we see the report we should be able to better assist you. Thanks in advance!

RobX

Dear Megan,

I deleted my sync file in dropbox and re-synced my mac again and now all iOS devices show the correct count.

Thank you

Megan

Hi @RobX,

I'm so glad to hear that you're all sorted out! If you hit any other snags, we'd be happy to help :)