License Assigned Incorrectly

msabani

Hello!
We purchased five licenses. One of them was assigned to a computer that does not require 1password access. Is there a way to disable the license on this computer so that we don't burn a license by mistake?

Thank you!

sjk

Hello, @msabani!

Thank you for the five license purchase of 1Password! Here's what you can do to "disable/reclaim" one that's been assigned where it's unneeded/unused:

• If possible, open 1Password 4 on the Mac and press Control-Command-Q (⌃⌘Q) to Quit 1Password and 1Password mini.
• Open Finder and select Go > Go to Folder… from the menu.

• Enter this text (easiest to copy & paste) and press the Return (Enter) key:

  ~/Library/Application Support/1Password 4

  [make sure to include the leading ~ tilde character]

• From the Finder window that opens delete this folder, if it exists:

  License

• Optional: Move the 1Password 4 application (/Applications/1Password 4.app) to Trash.

• Empty Trash, restart the Mac, then Empty Trash again (if non-empty).

And that's it! :)

msabani

Thank you very much!

sjk

You're welcome, @msabani. I also sent you a private message. :)