Citi mobile website not working in 1Browser [Known Issue, working on a fix]

johnpetrags

Citi works flawlessly on 1Password for Mac. Here's my trouble on my iPhone:

I am getting a "Device Not Supported - We're Sorry! Our mobile website does not work on your device. You can visit Citi.com to use the full site from your mobile browser" message. Below this, there is a link to "Visit Citicom full site" which lands me on online.citibank.com/US/Welcome.c

I then hit the key icon and it auto fills my login, fails to log me in, then redirects me back to the message above.

Citi works fine on my iPad and Mac but not my iPhone.

kpmercer

I am having the same problem. Just purchased the app today, working on ipad, but not on iphone.

Megan

Hi @johnpetrags‌ and @kpmercer‌

Could you please tell me which model of iPhone you are using? If you're seeing a message from Citibank that suggests that your device is not supported, this might not be a 1Password issue.

Are you able to access Citibank's mobile site from another mobile browser (such as Safari?)

johnpetrags

I'm using an iPhone 5s and I am able to successfully login via Safari via online.citibank.com/US/Welcome.c

johnpetrags

Any suggestions...?

Megan

Hi @johnpetrags‌

I apologize for the delay in response here. We've done some testing here, and we're seeing the same thing as you. We've filed a report in our internal tracker and will do our best to get this site behaving better for you soon!

ref: OPI-1264

johnpetrags

OK. Thanks for the response and I look forward to a quick (hopefully) fix.

Megan

Hi @johnpetrags,

Thanks so much for your patience - we'll do our best to get this fixed asap. :)

[Deleted User]

Citibank stopped working too. can not use neither the website on the 1password app browswer :(

MikeT

Hi @Josinei Alves‌,

Which URL are you using? Is it this one: https://online.citibank.com/US/JSO/signon/LocaleUsernameSignon.do?locale=en_US

MikeT

This discussion was created from comments split from the Filling not working on HSBC and BofA thread in the 1Password 4 for Windows forum.

[Deleted User]

no, I was using this one: https://online.citibank.com/US/JPS/portal/Index.do#_tab4
I tried this one you of yours and it does not work either, the message is: Sorry! Your device is not supported by Citi mobile web app, you will need to update your device.... However, its not my device, because I have an iPhone 5S and I can use the Citibank app and the safari website normally. the problem is only when I use the browser from 1password.

MikeT

Hi @Josinei Alves‌,

What about on the Windows PC since you've posted in the Windows beta forum. Is the problem only the iOS device or do you see the same problem on Windows?

[Deleted User]

the problem is only on the iOS device. on my pc works pretty good.

Megan

Hi Josinei,

I've merged your post with an existing thread on the Citibank mobile Login, just so we can keep this discussion in one place. As you'll see from my comment above, this is a known issue that our developers are working to resolve.

I do apologize for the inconvenience, we'll do our best to get this fixed just as soon as possible!

ozgadgetguy

Hi. I am having an issue with Citibank in Australia at this url:

https://www.citibank.com.au/AUGCB/JSO/signon/DisplayUsernameSignon.do

It fills in the details but does not submit.

This is on Firefox on a Mac (Mavericks) with the latest version of Firefox (32.0.3), 1Password for Mac (4.4.3) and browser extension (4.2.4).

It works fine on my iPhone 6 and on Windows.

Ben

Thanks for letting us know, @ozgadgetguy‌

We are looking into similar reports with the US site on iOS.