Item Count Mismatch Across 4 Devices

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PensFan87
PensFan87
Community Member
in iOS

I am running 1Password on four devices, all syncing to the same Dropbox, and each has a different item count. I'm running 1PW version 4.4.1 (441006) on my Mac (OS X 10.9.4). I have the latest iOS version on my iPhone, iPad Mini (Retina) and iPad Air (all of which are running iOS 7.1.2). I'm curious what is causing the mismatch, but would settle for a way to get them back in sync.

Thanks!

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  • Megan
    Megan
    1Password Alumni
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    Hi @PensFan87‌

    I'm sorry to hear you're having trouble keeping thing synced up right now. Without taking a closer look at your system, it's hard to say exactly where sync got tangled up, but a quick reset to sync should get everything on the same page. These instructions assume that you do not have multiple vaults stored in Dropbox. If you do, please let me know and we can adjust.

    • On your iOS devices, open 1Password 4 for iOS, tap Settings > Sync > Sync Service and choose 'Disable Sync’.

    • On the Mac, open 1Password 4 for Mac, and click the 1Password menu, then Preferences. Click Sync, and click Change syncing.

    • Check the box to remove the data from Dropbox and confirm that you want to disable sync.

    • Restart the Mac and iOS devices.

    • Check your Dropbox folder and delete any other 1Password folders or files that the remove data checkbox did not take care of.

    • On the Mac, go back to the Sync preferences, and click Dropbox. Click Choose vault, then navigate to your Dropbox folder and select Open. This will regenerate a 1Password folder in Dropbox, and that will contain a new 1Password.agilekeychain file.

    • Allow Dropbox to fully sync.

    • Go back into the iOS app and re-enable Dropbox sync.

    That should get everything looking at the same Dropbox file.

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