iCloud Sync isn't working, resetting sync doesn't help [Moved to email]
I emailed support over a week ago regarding this issue with no response. I decided I would post here as a last resort before I move on to an alternative because this is ridiculous.
I had to change the email address associated with my Apple ID a little over a week ago and I believe it was this action that has caused this problem.
I have tried all these different solutions with zero effect --
https://discussions.agilebits.com/discussion/21185/deleting-data-in-icloud-when-master-password-is-lost-and-restart-with-new-setup
https://discussions.agilebits.com/discussion/25573/icloud-sync-issues-on-ipad
https://discussions.agilebits.com/discussion/24759/not-syncing-with-ios-or-other-mac
There is even a case almost identical to mine where email support offered no help to the user --
Everything had been working fine prior to my change of email on my Apple ID. As I've said, I have followed all these instructions twice over. Hell, I even manually unsycned all devices, deleted iCloud data and clean installed one of my Macs. To the point I decided to create a new vault with just one item in it just to test if it would sync and nothing. It seems nothing can be done to permanently remove 1Password instances from the iCloud, or if it says it's been deleted, some strange fragmentation is floating around refusing to let me sync.
On my Mac it says it's sycning but there's no way to prove it's actually sycning since whenever I try to use the 1Password app on my iPad or iPhone I'm greeted with this error. I'm at my wits end with this. It should NOT be this difficult, especially since no other app of mine that uses iCloud has been disrupted in any manner.
Comments
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Hi @Elsa,
I am so sorry to hear that you've been waiting for support! Our team has been a bit busier than usual lately but you should have gotten a response in much less than a week. I took a look in our email system but was unable to find an email matching the email address you have currently attached to your forum account. If you'd like me to track down your existing email in our system, please send me a private message with the email address that you used.
I'd be more than happy to help you out here, but it seems like you've found and already tried our initial troubleshooting steps, which is to reset iCloud sync. Our next step is to take a closer look at your system to find out where things are getting tangled up here.
I'd like to ask you to create some Diagnostics Reports, one from each of your devices.
—Mac—
https://guides.agilebits.com/knowledgebase/1password4/en/topic/diagnostics-report#mac4—iOS—
https://guides.agilebits.com/knowledgebase/1password4/en/topic/diagnostics-report#ios4Then attach the entire file to an email to us: support@agilebits.com
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
A short note here once you've sent the Report in will help us to keep an eye out for it. :)
Once we see the report we should be able to better assist you. Thanks in advance!
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Private message sent and diagnostic report emailed.
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Hi @Elsa,
I've received your message, thanks so much for sending it in! Now, I was finally able to track down your original message to support as well. We attempted to send a reply to you on Wednesday, but the email bounced back with a message saying the address did not exist. I've added your newest message to that original thread and passed the ticket directly to one of our support gurus. You should see a reply soon.
Thank you so much for your patience as we get this sorted out - again, you have my apologies for the delay!
UPDATE: An email response has been sent - please let me know if you do not see our reply in your inbox. :)
ref: CKT-42579-372
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