"Merge these vaults anyway" link not working/not clickable

bwhite

Syncing with Dropbox. On my iPhone, I discovered that it had stopped syncing with my main 1Password file from my computer. I found other topics where the answer was to click "Merge these vaults anyway" on the iPhone. However although I have those words on the screen, they're not clickable. I tap on it and nothing happens. Tried logging out and back in, etc.... same thing.

Appreciate any help.
Thanks.

Megan

Hi @bwhite,

I'm sorry to hear that you're having trouble with 1Password right now. I haven't heard of this happening before, so we'll need to take a closer look at your system here to determine where things are getting tangled up.

I'd like to ask you to create a Diagnostics Report from your iOS device:
http://www.manula.com/manuals/agilebits/knowledgebase/1password4/en/topic/send-us-your-diagnostic-report

Then attach the entire file to an email to us: support@agilebits.com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

A short note here once you've sent the Report in will help us to keep an eye out for it. :)

Once we see the report we should be able to better assist you. Thanks in advance!

bwhite

Ok, I've sent in the diagnostic report as requested.
Thanks.

Megan

Hi @bwhite,

We've received your Diagnostics Report - thanks for sending it in! I've updated the email thread with the necessary details from this forum discussion so that it is easier for our support team to get up to speed with the issue. Someone from the support team will get back to you as soon as possible with some further information. We'll keep the conversation going directly via email to avoid complicating things between here and there. :)

ref: AEF-17649-959

bwhite

Just to update this post, this issue wasn't able to be resolved by support, so I deleted 1Password from my iPhone and reinstalled it and set up syncing with Dropbox again and at least initially it was able to connect and sync correctly. We'll see how it goes from here. Support said they hadn't seen before the issue I reported about the app function "merge these vaults anyway" not being active/clickable.

Megan

Hi @bwhite,

Thanks so much for updating the thread here! I'm glad to hear that reinstalling has gotten things straightened out. What you heard from support is correct - I haven't heard of this issue happening before either. Please keep an eye on things, and if you do run into this odd bug again, do let us know as soon as possible, as we'll want to investigate further! :)