Can't find the 1Password vault

EAS
EAS
Community Member
in Mac

Hi, I'm using 1Password for some years now and recently I have upgraded to 1Password 4. Today I finally dared to update my OS to Mavericks. After installing 1Password again and trying to restore the passwords I (or the app) can't find the vault, not in my old user folder or in my system backup (Time Machine). Can you help me out here?

Thanks,
Best regards
Erlend Schenk

Comments

  • chrisdj
    chrisdj

    Hi @EAS‌,

    I'm sorry to hear of the troubles! I need to know a couple things first.

    1. Were you using 1Password 4 prior to the Mavericks upgrade?
    2. Where did you buy 1Password 4 from? The Mac App Store or our webstore?
    3. Were you syncing with iCloud or Dropbox at all?

    Let me know, and I will see what I can do.

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