Backup restore on all 1password clients but IOS will not work

aviones
aviones
Community Member
in iOS

Hi,

I had to restore backup one back day since I forgot the new master password (yeah I know....) of a new one I created. I did not loose data. But now that I try to use the client on IOS it still wants to use the 'last database', no the one I restore.
How can I clean-up this mess.
I use Dropbox

Comments

  • hawkmoth
    hawkmoth
    Community Member

    If I had this problem, I would turn off syncing on my iOS devices and then use the Advanced settings to delete all data. The iOS application will close after you do that. When you reopen it, you will be asked if you are a new user or have used 1Password before. Choose the latter. Pick your sync method. Once the iOS version finds your data, you'll be prompted for the master password. You data will then sync to your iOS device.

  • Megan
    Megan
    1Password Alumni

    Hi @aviones‌

    I'm so sorry to hear that you've been having trouble with 1Password lately. Please let me know if @hawkmoth's suggestion works! :)

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