Sync on iPad & iPhone differ

BradSmith
BradSmith
Community Member
in iOS

I have an iPad Air and an iPhone 5S. Syc is via iCloud. However when I look at the Logins, I have 107 on the iPhone and 112 on the iPad. A little confused about this (but that's not unusual for me! :) )

Comments

  • BradSmith
    BradSmith
    Community Member

    I'll add a comment...Shouldn't both devices show the same number? (If they sync properly)

  • Megan
    Megan
    1Password Alumni

    Hi @BradSmith‌

    You're right, if your devices are syncing properly, they should have the same number of items. Now, there are a few very basic things that we need to check before we get into the more detailed troubleshooting:

    • Please ensure that you are logged in with the same iCloud account on all computers and devices. (If you're like me and have somehow collected several, this could be where things are getting tangled!)
    • Please ensure that 'Documents and Data' is enabled for iCloud on all devices.

    If those items check out, let's run a test and see where things are getting tripped up:

    • Create a test entry on your Mac ("Test, Mac") and add some data
    • Create a test entry on each of your iOS devices ("Test, iPhone/iPad") and add some data
    • Does "Test for Mac" show up on either of your iOS devices?
    • Does "Test for iPhone" and/or "Test for iPad" show up on your Mac?

    Please let me know the results of this little experiment - once we have a better idea of where things are going sideways, we should be able to get this straightened out simply for you :)

This discussion has been closed.