Deleted Attachments still visible on iOS [Known issue, working on a fix]

Urda

I have a few items in 1Password (mostly routers) that have extra files attached to them that I know I have deleted before. On my Windows clients, I don't see the old files.

However, on my iPhone / iPad I see the old "phantom" files. Why is there a discrepancy like this? It's a little worrisome considering I use the attachments for small config files and other items in my 1Password

For example I have two items:

On my iPhone I see two files that can be downloaded from the item, that are NOT visible on my 1Password for Windows.

I have verified that:

1) The iPhone / iPad is IN SYNC with Dropbox
2) I have verified that the Desktop / Laptop is IN SYNC with Dropbox
3) I did a "Repair" from my desktop, no change

Version Information:

iPhone, iPad: iOS 7.1.2
Windows 8.1 running 4.0.1.503

This is a tad scary, why aren't these files showing up on both ends? Better yet, why were they not DELETED from 1Password at all?

Megan

Hi @Urda,

I'm so sorry to hear that you're running into this! Unfortunately, this is a known issue. Our developers are looking into just why attachments that have been deleted on the desktop do not properly sync to 1Password 4 for iOS, but we haven't been able to squash this bug quite yet.

The workaround for now is to re-create the entry with all the same details but without the attachments. We'll do our best to get this bug squashed properly as soon as possible.

ref: OPI-99

Urda

Ok I'm at least happy that it's a known issue. I was worried about how to reproduce it to be honest.

The workaround is acceptable, I do hope the amazing devs at AgileBits can correct it :)

Megan

Hi @Urda,

Thanks so much for your patience! I'll pass along your kind words - we're all hoping to get this solved as soon as possible, it's an annoying one indeed. :)

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Jasper

Hi @JamesHenderson,

Attachments should be syncing to 1Password for iOS through iCloud. The known issue mentioned here only affects deleted attachments (when you delete an attachment using 1Password for Mac, it is not deleted on 1Password for iOS).

If attachments aren't syncing for you, we would be happy to investigate if you want us to — please email us a Diagnostics Report from your iOS device, along with your forum username, to: support+forum@agilebits.com

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Megan

Hi @JamesHenderson,

Thanks for sending that Report in! I took a quick look in our system, but I was unable to find an email from the address you attached to your forum account. If you could send me a private message with the address that you used to send in the Report, I'd be happy to track it down and ensure that it gets answered quickly. :)

Please note that if you sent in only the Report without including a description of the issue, our support team isn't always able to detect what the issue is simply by looking at the Report. I'm guessing that this is why you got the email asking for a bit more information. Once I see the email I'll be in a better position to help!

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Megan

Hi @JamesHenderson‌

I'm so glad to hear that you've heard back from support. We'll keep the conversation going directly via email so we don't get things muddled up between here and there.

ref: AAB-82747-911