1Browser Crashes

MikeV99
MikeV99
Community Member
in iOS

1Browser crashes while browsing. Unfortunately I have not been able to detect a pattern. The crash totally crashes & closes 1Password and requires entry of the master PW. Sometimes it requests to send a report which I do. I typically move over to Safari to finish.

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @MikeV99‌

    I'm sorry to hear that you're having trouble with 1Browser right now. Crash reports are great, but let's take a closer look at your system here to determine where things are getting tangled up.

    I'd like to ask you to create a Diagnostics Report from your iOS device:
    http://guides.agilebits.com/knowledgebase/1password4/en/topic/diagnostics-report#ios4

    Then attach the entire file to an email to us: support@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

  • MikeV99
    MikeV99
    Community Member

    Will do although I think I will wait until it crashes again.

  • MikeV99
    MikeV99
    Community Member

    Done. System generated report was also sent after the crash.

  • Jasper
    Jasper

    We've received your Diagnostic Report - thanks for sending it in! Someone from our email support team will review it and get back to you as soon as possible. :)

    internal reference number: HKL-42718-573

This discussion has been closed.