Problem changing password

JosueAlexander
JosueAlexander
Community Member
in iOS

Hi there,

I recently changed my master password in iOS ans it efectively changed in 1password 3 for mac. But when I tried on 1password anywhere through dropbox it didnt let me in. Turned out it still has my old password. I sync iOS with the mac using dropbox, so i dont understand why it updated on mac through dropbox, and the backup on dropbox itself disnt update the password.

Anybody with the same issue?

How can I update the password in 1p anywhere?

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @JosueAlexander‌

    I'm sorry to hear that you're having trouble with your Master Password right now. Let's reset sync to generate a fresh 1Password.agilekeychain file in Dropbox:

    • On your iOS devices, open 1Password 4 for iOS, tap Settings > Sync > Sync Service and choose 'Disable Sync’.

    • On the Mac, open 1Password 4 for Mac, and click the 1Password menu, then Preferences. Click Sync, and click Change syncing.

    • Check the box to remove the data from Dropbox and confirm that you want to disable sync.

    • Restart the Mac and iOS devices.

    • Check your Dropbox folder and delete any other 1Password folders or files that the remove data checkbox did not take care of.

    • On the Mac, go back to the Sync preferences, and click Dropbox. Click Choose vault, then navigate to your Dropbox folder and select Open. This will regenerate a 1Password folder in Dropbox, and that will contain a new 1Password.agilekeychain file.

    • Allow Dropbox to fully sync.

    • Go back into the iOS app and re-enable Dropbox sync. That should get everything on the same page for sure.

    Please let me know how this works for you! :)

  • JosueAlexander
    JosueAlexander
    Community Member

    I have 1password 3 on my mac, will this still work? and, will I have to do this if I change my password again? thankssss

  • Megan
    Megan
    1Password Alumni

    Hi @JosueAlexander‌

    My apologies! We'll have to do things a little bit differently since you're using 1Password 3 on your Mac. We'll need to take a closer look at your system here to determine where things are getting tangled up.

    I'd like to ask you to create a Diagnostics Report from your Mac:
    http://guides.agilebits.com/knowledgebase/1password4/en/topic/diagnostics-report#mac3

    Then attach the entire file to an email to us: support@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

This discussion has been closed.