Can't setup Dropbox sync from app under iOS 8 GM [Solution: Use Wi-Fi Sync until iOS8 update is out]

Ben Kreeger
Ben Kreeger
Community Member
edited September 2014 in iOS

I just restored my phone a-fresh and installed iOS 8 GM on it, along with the latest App Store release of 1Password and the latest App Store release of Dropbox. After getting Dropbox setup and signed in, I opened 1Password and followed the Dropbox sync setup flow. After getting auth'd in the Dropbox app and returning to 1Password, it got to the "searching your Dropbox for 1Password data" (paraphrasing) screen and then crashed. It happens every single time.

Crash logs are here: https://dl.dropboxusercontent.com/u/103999/1P-CrashLogs.zip (the discussion tool wouldn't let me attach 'em)

Lemme know what else you need from me!

Comments

  • jack4abits
    jack4abits
    Community Member

    Same situation.

    Strangely, on my iPhone 5S, I was never prompted to re-connect via dropbox so things are fine there on iOS 8 GM. But on iPad Air, it crashes every time upon returning from Dropbox authorization.

  • Hi guys,

    Sorry for the trouble! This is currently a known issue with the current version of 1Password on the iOS 8 beta, but it's already been fixed in a beta version of 1Password. For now, Wi-Fi sync is a good alternative.

    Please let us know if you have any other questions. We're always happy to help!

  • Ben Kreeger
    Ben Kreeger
    Community Member

    @JasperP Ah, hadn't even considered Wi-Fi sync. Thanks!

  • skramer49
    skramer49
    Community Member

    @JasperP Thanks. Was in the same boat. Anxious for you to release the IOS 8 update.

  • Megan
    Megan
    1Password Alumni

    Hi Ben,

    I'm so glad to hear that @JasperP's suggestion helped. If you have any further questions, you know where to find us! :)

  • Gerald Peterson
    Gerald Peterson
    Community Member

    Does all version have to sync via Wi-Fi? My iPad and iMac sync with DropBox. Can I just sync my iPhone via Wi-Fi?

  • Hi Gerald,

    You can continue using Dropbox sync on your other devices, while also syncing your iPhone via Wi-Fi.

  • Gerald Peterson
    Gerald Peterson
    Community Member

    Thanks for the info. This will do until a new version is released. Thanks you

  • Yep, just use Wi-Fi on any iOS 8 device until our update for iOS 8 is out. It's already fixed in code, and the update is coming very soon.

This discussion has been closed.