Incorrect password after update

MikeAnders
MikeAnders
Community Member
in Mac

I updated both OSX and 1Password to the latest version at the same time, after the update(s) and restart was completed my password does no longer work. I'm 100% certain that I have the correct password. Any ideas what could be done and what's happened? There are 100's of passwords in my vault and I would hate to reset them all.

Configuration:
1Password 3.8.22(Isn't it currently 4.4.1?)
Macbook Pro Retina, OSX 10.9.4

Will try download the latest version from Agilebits.com and restore a backup after creating this thread. Will write if result issue is resolved.

Comments

  • MikeAnders
    MikeAnders
    Community Member

    When I downloaded a new version of 1Password from the website it worked. Seems like the software downgraded instead of updating...

  • sjk
    sjk
    1Password Alumni

    Hi @MikeAnders,

    Happy to hear you've got your 1Password versions and Master Password sorted out. :)

    Sounds like you might have version 3 and 4 both installed, and possibly tried using 3's Master Password to unlock 4. Let us know if you only want to run version 4 now and we can help you make sure version 3 won't interfere with it. Thanks!

This discussion has been closed.