Custom fields created in Mac cannot be seen in IOS

Omar Montes Garza
Omar Montes Garza
Community Member
in iOS

I have changed some of the fields in 1Password for Mac (lastest version) and those changes aren't being reflected in the IOS version (lastest version). Im using dropbox as the sync method.

Thanks in advance!

Comments

  • Megan
    Megan
    1Password Alumni

    Hi Omar,

    I'm sorry to hear that you're having trouble here. However, I'm going to need a few more specifics to sort this out. In particular, could you please provide the version numbers of both 1Password and your operating systems for all computers and devices currently running 1Password? Since we're in a season of upgrades, it's important to know the actual version numbers.

    You mention in the title of the post that created fields are not visible in iOS, but then in the body of your post, you say that changed fields are not reflected on iOS. Are new fields not visible, or are changes not syncing across? Let's run a test and see where things are getting tripped up:

    • Create a test entry on your Mac ("Test, Mac") and add some data, including custom fields
    • Create a test entry on each of your iOS devices ("Test, iPhone/iPad") and add some data, including custom fields
    • Does "Test for Mac" show up on either of your iOS devices?
    • Does "Test for iPhone" and/or "Test for iPad" show up on your Mac?
    • Log in to the Dropbox website and click on the 1Password.html file inside your 1Password.agilekeychain folder
    • Enter your Master Password
    • Do either or any of your test entries show up in your database here?

    Please let me know the results of this little experiment - once we have a better idea of where things are going sideways, we should be able to get this straightened out simply for you :)

This discussion has been closed.